Our Vision
Connxion delivers data and transactional services to drive results from customer intelligence - assisting enterprises to keep pace with their customers.
Obtaining meaningful, timely Customer Intelligence is becoming increasingly difficult for enterprises to achieve.
The explosion of mobile applications and services through the iPhone and Google Android Revolution have changed the customer experience forever and have shifted the flow of information outside the boundaries of the enterprise.
Connxion Customer Intelligence Services bridge this ever widening gap between the way customers WANT to interact with their product and service providers and the capability of enterprises to meet these needs and create profitable outcomes.
We focus on the cycle of CUSTOMER INFORMATION……….
( INFORMATION = DATA+ TRANSACTIONS + CONTENT )
- we capture it from anywhere
- we marry it with personalised content and services
- we deliver it to the customer through multiple channels
- we record every interaction and transaction
- we reconcile it back to a single customer record
- we measure it
- we analyse it
- we respond to it and
- we feed it back to you to continue the cycle of service and customer experience improvement
EVERYTHING we do is online.
Enterprise systems integration issues do not restrict us - we can access data from anywhere and bring it together in any combination.
We can bridge the ever increasing gap between where your customers are ( using their iphones/google androids to interact and transact) and where your CRM /BI/ERP systems are.... behind your firewall!
We have Tier 1 Data Centres, Performance Monitoring systems, 24x7Help Desk and Call Centre resources to support our Customer Intelligence services
- We can even do these things for you as Outsourced Services!
